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Make use of not too long ago held its first-ever Lever Buyer City Corridor. Hosted by Katie Ballantyne, VP, Buyer Success Operations, this participating session featured Government Leaders from totally different elements of the group, together with Lucy Zarlengo, Chief Advertising Officer, Chris Stewart, Chief Buyer Officer, and Madhav Nair, Chief Know-how Officer.
Through the stay occasion, these leaders shared their experiences, firm imaginative and prescient, and experience about expertise acquisition, the shopper expertise, recruitment know-how, and product innovation. Every panelist highlighted their skilled journey, discussing defining profession moments and sharing worthwhile recommendation for attendees.
Right here, we spotlight key insights from the dialogue and recap a number of the moments featured throughout this session.
Expertise Acquisition Challenges and Insights
Katie and Lucy mentioned a number of matters inside the present expertise acquisition panorama, together with analyst insights, Make use of information, and on a regular basis challenges dealing with recruiting professionals.
Lucy highlighted essentially the most urgent challenges based mostly on information from the Make use of Recruiter Nation Report and shared methods to enhance candidate high quality and velocity up the hiring course of, together with embracing scalability, know-how optimization, and data-driven choice making.
Katie and Lucy additionally mentioned the Make use of model and the corporate’s imaginative and prescient to extra clearly construct out an overarching model that’s related to the experiences of consumers, aligned with every product line, differentiated out there, and supported by analysis.
View Lucy Zarlengo, Chief Advertising Officer, focus on challenges and insights across the present expertise acquisition panorama.
Elevating the Lever Buyer Expertise
When Chris Stewart, Chief Buyer Officer, joined the group in mid-2023, he started by happening an in-depth buyer listening tour,
In keeping with Chris, “I spent quite a lot of time with prospects throughout all of Make use of’s product strains and quite a lot of what I heard was thematic — to capitalize on the issues we do nicely and to give attention to enhancing perceived gaps of buyer help and common interactions.”
Chris mentioned the significance of orchestrating the behind-the-scenes interactions and ensuring the moments of reality for purchasers are stable once they want us.
The dialog additionally turned to making sure larger data and self-service capabilities, providing insightful benchmarking, and making a neighborhood platform for purchasers this 12 months, the place they’ll work together and have interaction in data sharing.
Chris additionally highlighted how important it’s for recruiting groups to convey the worth and influence of their expertise acquisition efforts and align them to enterprise outcomes. Check out this video spotlight under.
Product Technique Focus Areas
The dialog between Katie and Madhav Nair, Chief Know-how Officer, centered on the worth of suggestions in shaping product technique. Madhav shared his imaginative and prescient for making a vacation spot the place prospects can join and share experiences.
He additionally emphasised the significance of making certain innovation is an on a regular basis dedication to product improvement. “First, we consider innovation occurs in all places inside the firm, and it’s not simply restricted to the analysis and improvement groups. However doing this in a sustained method and making certain innovation is a part of on a regular basis improvement, that’s what I’m actually captivated with.”
Madhav and Katie additionally mentioned high-level product focus areas this 12 months and examined the place investments are being made to boost and optimize the shopper expertise for the 12 months forward.
View Madhav Nair, Chief Know-how Officer, discussing the significance of buyer suggestions in product technique.
Pleasure for What’s Subsequent
Make use of is grateful for the chance to serve prospects and to fulfill their wants by modern recruitment know-how. Our Management Workforce firmly believes in open communication, prioritizing buyer suggestions, and steady enchancment. And they’re energized by the dedication to assist prospects drive recruiting outcomes and align expertise acquisition methods to enterprise success.
The Lever Buyer City Corridor concluded with every Government Chief reiterating their pleasure for the 12 months forward. Lucy, Chris, and Madhav strengthened their dedication to buyer progress and success. We respect these prospects who took time to hitch us throughout this session and look ahead to the subsequent time we will join, meet you in particular person, and be part of collectively once more throughout our subsequent Lever Buyer City Corridor.
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