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A reader writes:
I’m working a big challenge with Hank, one other supervisor who’s my peer. We now have divided our workload, and I’m primarily supervising three of our workers, whereas Hank is supervising the remaining two.
I’ve a pleasant relationship with Samantha, one of many workers members who Hank supervises. She frequently complains that she isn’t well-trained, has no concept what she is doing, is pissed off at work, and many others. Our job is extremely specialised and technical, and due to its nature, it’s arduous to do any formal coaching aside from on-the-job coaching. Samantha doesn’t assume she is sweet at her job, however for her degree, she’s truly doing fairly effectively. She has labored with a number of managers and we’ve got all given her the identical suggestions in varied methods. I don’t actually know what else we are able to do to encourage her. It’s true that studying this job will be difficult as a result of it’s so arduous to coach for all the varied points that may come up as soon as and by no means reappear for a few years, however she does effectively.
Nonetheless, all of us work in a single giant room. Fairly often, whereas Hank is giving Samantha directions, she emails me and texts me whereas he’s speaking to her, saying issues like, “I don’t know what he’s speaking about” … or “I don’t know what I’m doing” … or “He would possibly as effectively do that himself as a result of I do not know what he desires.” When that is taking place, Hank is talking in a traditional and cheap tone … and I’m undecided why she doesn’t ask him for clarification if she is so confused. I don’t assume Hank is being notably cryptic or is a nasty communicator or something like that.
What it comes all the way down to is that Samantha suffers from imposter syndrome. A number of individuals have tried to speak to her and encourage her. But it surely’s at a degree the place she wants to just accept that it is a job that has an enormous studying curve, and resolve if she is as much as it or not. Complaining to everybody on a regular basis isn’t going to assist. In addition to, I feel it’s very impolite and unprofessional to be emailing and texting another person whereas your supervisor is talking to you. What ought to I do on this scenario?
I reply this query over at Inc. right this moment, the place I’m revisiting letters which were buried within the archives right here from years in the past (and typically updating/increasing my solutions to them). You can learn it right here.
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