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March 22, 2024
Jobs group website Glassdoor is accused of showing the id of an nameless consumer profile, in accordance with media experiences.
Glassdoor allows customers to anonymously signal as much as overview corporations they’ve labored for. Nonetheless, TechCrunch reported that an individual known as ‘Monica’ alleges Glassdoor added her title and the town the place she lives to her profile following an electronic mail trade with Glassdoor buyer assist, regardless of having by no means offered her title throughout the sign-up course of some years earlier. The individual alleges Glassdoor obtained her full title from the e-mail she despatched to buyer assist.
In response to TechCrunch, Monica advised Glassdoor’s buyer assist that the corporate didn’t have her consent or permission so as to add her title, however Glassdoor “required” her to have her title added to her profile, telling her that this could not compromise her anonymity of previous opinions she gave. Monica mentioned that her anonymity may not final if Glassdoor was to expertise a hack or an information breach and compromise customers’ knowledge. It additionally means this info could be obtained by authorized processes, reminiscent of a lawsuit or police demanding entry to Glassdoor consumer knowledge.
For years, Glassdoor has notably enabled customers to join its service anonymously, in accordance with Ars Technica. However in 2021, Glassdoor acquired Fishbowl, an expert networking app that built-in with Glassdoor final July. This acquisition meant that each Glassdoor consumer was robotically signed up for a Fishbowl account. And since Fishbowl requires customers to confirm their identities, Glassdoor’s phrases of service modified to require all customers to be verified.
Whereas customers can stay nameless, this transformation raises some potential issues about knowledge privateness and anonymity, Aaron Mackey, a lawyer for the Digital Frontier Basis, advised Ars Technica.
Glassdoor’s spokesperson advised Ars Technica that Glassdoor doesn’t touch upon particular consumer accounts, solely sharing a press release that doesn’t appear to use to Monica’s state of affairs.
“When a consumer offers info, both throughout the sign-up course of or by importing a résumé, that info will robotically cross-populate between all Glassdoor providers, together with our group app Fishbowl,” Glassdoor’s spokesperson mentioned. “When utilizing Glassdoor and Fishbowl, there’s at all times the choice to stay nameless. Customers can select to be absolutely nameless or reveal parts of their id, like firm title or job title, whereas utilizing our group service.”
Glassdoor is owned by Tokyo-based Recruit Holdings Co. Ltd., the world’s fifth-largest staffing agency.
SIA has reached out to Glassdoor for remark.
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